Shipping & Return Policy

Shipping Policy :

Free shipping on all $75+ orders within Australia

Thank you for choosing Fluttre Lashes for your beauty needs! We are delighted to offer shipping services within Australia to bring our eco-friendly lashes directly to your doorstep.

  • Processing Time:Please allow 1-2 business days for order processing. Once your order is confirmed, we'll work swiftly to prepare and dispatch it. 
  • Shipping Methods: We use Australian post carriers to ensure your lashes reach you in perfect condition. You can select your preferred shipping method during checkout. 
  • Shipping Times: Delivery times may vary depending on your location, but generally range from 2 to 7 business days for standard shipping and 1 to 3 days for express shipping. We'll provide you with a tracking number so you can monitor the progress of your order.
  • Shipping Costs: For orders under $75, we offer a low flat rate of $7.99 AUD for standard shipping. We also offer $10.99 for express shipping.
  • Courier contact information : Australian post: 13 23 45

  

Return Policy :

  • Return and Exchange Policy: At Fluttre Lashes, we have a final sale policy for all our products, including lashes, accessories, and bundles, due to hygiene and product nature. Regrettably, we cannot accept returns or offer exchanges, credits, or refunds. We apologize for any inconvenience and are here to address any other concerns at info@fluttre-lashes.com.
  • Damaged or Defective Items: For damaged or defective products, we're here to assist you. Simply send us an email at info@fluttre-lashes.com with your order number and photos of the defective item, and we'll promptly evaluate your request. Please note that claims must be made within 30 days of receiving the product to be eligible for refund or replacement. Approval typically takes up to 48 hours." 

Fluttre Lashes is committed to ensuring your satisfaction, and we appreciate your trust in our brand. If you have any questions or concerns, please don't hesitate to reach out to our customer service team. Thank you for choosing Fluttre Lashes!