FAQs
Orders
Q: Do you offer international shipping?
A: At this time, we only offer shipping services within Australia.
Q: How long will the product arrive?
A: The delivery time may vary depending on your location within Australia, but we typically aim to deliver within 2-5 business days. Please note that delivery times may be subject to slight variations due to factors such as shipping volume and location.
Q: How do I track my order?
A: To track your order, please log in to your account on our website and navigate to the "Order History" section. There, you will find a tracking number associated with your purchase. You can use this tracking number on our designated tracking page to monitor the status and location of your shipment. If you encounter any issues or need further assistance with tracking, feel free to contact our customer support team at info@fluttre-lashes.com, and we will be happy to assist you.
Q: Can I cancel an order that has already been processed?
A: Unfortunately, once an order has been processed and shipped, it cannot be canceled. We recommend reaching out to our customer support team at info@fluttre-lashes.com as soon as possible if you have any concerns or need assistance with your order. They will do their best to help you with any available options or solutions.
Q: How can I use discount codes?
A: Using discount codes is easy! During the checkout process on our website, you will find a field labeled "Discount Code" or "Promo Code." Simply enter your valid discount code into this field and click the "Apply" or "Submit" button. The discount associated with the code will then be applied to your order subtotal. Please ensure that you enter the code correctly, as they are case-sensitive. If you encounter any issues with applying a discount code, don't hesitate to contact our customer support team at info@fluttre-lashes.com for assistance.
Product Details
Q: How is your false eyelash packaging eco-friendly?
A: Our false eyelash packaging is eco-friendly because we use 100% molded sugar cane pulp for the inner tray and paperboard for our outer packaging. We try to use less plastic, making it easily reusable.
Q: Is the packaging recyclable?
A: Yes, our packaging can be easily recycled! Just remove the plastic film covering the box and place the inner tray and outer packaging in the recycling bin.
Q: Are your lashes cruelty-free?
A: Absolutely! We take pride in offering cruelty-free lashes that are never tested on animals.
Q: Do you offer different lash styles?
A: Yes, we offer a wide range of lash styles to suit various preferences, from natural to dramatic looks and various eye shape.
Q: Where is the product made?
A: Our lashes were designed in Melbourne and proudly made in Indonesia by our partners.
Q: Do the lashes come with the adhesive or the lash band strip?
A: Yes, our lashes does come with the adhesive OR the lash band strip. You can choose either one. We want to make your lashes application as easy as possible.
Q: What is the ingredients of the glue?
A: We provide a high quality glue that is latex-free, water-based, hypo-allergenic, and cruelty-free. The ingredients of the glue are acrylates/Ethylhexyl, Acrylate Copolymer, Propylene Glycol, Phenoxyethanol, Ethylhexyglycerine.
Do's and Don't's
Q: How long do false eyelashes typically last in a single application?
A: False eyelashes can last throughout the day or night if applied correctly with quality adhesive. With proper care and maintenance, some lashes can be reused for up to 20 wears.
Q: How do I clean and maintain my false eyelashes for reuse?
A: We provide detailed care instructions with each purchase, but it generally involves gentle cleaning with makeup remover and proper storage.
Q: Are your lashes easy to apply for beginners?
A: Absolutely! We offer user-friendly lashes suitable for both beginners and experienced users. Instructions are included to help you get started.
Q: Can you wear false eyelashes while sleeping?
A: While it's possible to wear false eyelashes while sleeping, it's not recommended. Sleeping in false lashes can lead to discomfort, lashes becoming misshapen, and adhesive weakening. It's best to remove them before bedtime to maintain their quality.
Q: Are false eyelashes suitable for people with glasses?
A: False eyelashes can complement eyeglasses beautifully. Opt for shorter, natural-style lashes that won't interfere with your glasses' frames.
Q: Can you apply mascara to false eyelashes?
A: we don't recommend you to apply mascara to false eyelashes as it can ruin the quality of the hair and can shorten the lifespan of false lashes. However, we do recommend to our mascara on your natural lashes before applying your lashes to blend the lashes together.